Technical Trainer

UNITE HERE is leading the fight to organize hundreds of thousands of low-wage workers -- many of them African-Americans, Latino and Asian immigrants, and women -- in the hotel, gaming, and food service industries throughout North America. Our union is at the forefront of battles for workers rights, immigration reform, living wages, and quality jobs in many cities throughout North America. UNITE HERE needs more talented staff people to join in the struggle to organize the unorganized in these industries.
UNITE HERE has recently implemented a Web-based constituent relationship management software system, UNITE HERE CRM. We are now looking for a Western North America technical trainer for the system. This person will be responsible for all use r-facing aspects of the system roll-out, including training, documentation, and limited technical assistance. In addition, this individual will work closely with the CRM development team to identify bugs, feature enhancements, and other opportunities for system improvement, based on their work with users.
Job responsibilities include, but are not limited to:

· Working with organizing leadership and union employees to identify training needs.
· Creating materials for a variety of training methods including individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
· Developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
· Conducting training sessions covering specified areas such as on-the-job training, refresher training, etc.
· Monitoring trainees to measure progress and to evaluate effectiveness of training.
· Providing progress reports of employees under guidance during training periods.
·   Developing strong relationship with all departments to develop course materials and receive feedback.
· Collecting and documenting feedback from users in the field in a format useful to the UNITE HERE CRM development team.
·   Developing feedback tools such as surveys and tests to measure effectiveness of training materials and methods.

Job requirements/qualifications:

· Willingness and ability to travel substantially up and down West coast and to central USA. Some coast to coast travel will be required, as well.
· Previous training and product experience or one year related training experience, or equivalent combination of education and experience.
· Ability to read and interpret documents such as technical data and procedural manuals.
· Ability to write routine reports and correspondence.
· Ability to develop and proof training materials.
· Demonstrated ability to speak effectively in one-on-one situations and before groups.
· Strong planning and organizational skills
· Ability to work independently on multiple projects.
· Good presentation and facilitation skills.
· Strong knowledge of Microsoft Office suite.
· Conversational Spanish not required, but a significant asset.

To Apply:
Send your resume, cover letter, three references and written responses (no more than a page total) to the three questions below to mrobertson@unitehere.org

1. Name your favorite desktop software application, and briefly discuss the reasons you like it.
2. Name your favorite website or Web-based application, and briefly discuss the reasons you like it.
3. Discuss the relative merits of desktop-based versus Web-based email systems, and briefly make the case for the superiority of one to the other.