ADMINISTRATIVE MANAGER

EAST BAY COMMUNITY LAW CENTER JOB ANNOUNCEMENT ADMINISTRATIVE MANAGER 2921 Adeline Street, Berkeley, CA 94703 t 510.548.4040 f 510.548.2566 www.ebclc.org The East Bay Community Law Center (EBCLC) seeks an enthusiastic, client-centered and experienced Administrative Manager for its main office in Berkeley. The ideal candidate is someone who is deeply committed to creating a professional environment that provides respectful and compassionate services to clients contacting the office by phone or in person, is excited about supporting a collaborative team that includes staff and volunteers, and able to apply strong administrative and organizational skills to a variety of client-related activities. The Administrative Manager will report directly to the Director of Finance and Administration. The East Bay Community Law Center (EBCLC) is a non-profit organization founded in 1988 to provide high quality legal services to low-income clients and educational opportunities for law students and community volunteers. As UC Berkeley Law School's community-based legal services clinic, EBCLC is currently the largest provider of legal services for low-income residents in the East Bay. EBCLC currently has seven practice areas: Clean Slate, Community Economic Development, Health, Housing, Immigration, Welfare, and the Neighborhood Justice Clinic. Primary Responsibilities: • Work closely with administrative staff and the Director of Finance and Administration to create a reception team and associated policies that support professional, respectful and responsive interactions with clients, staff, volunteers and community members. • Directly supervise two administrative assistants, include setting performance expectations, providing regular evaluations, and identifying and implementing professional development goals. • Coordinate the recruitment, training, and supervision of volunteers to assist with client reception and administrative tasks, such as data entry and filing. • Support client reception by answering phones, greeting clients and providing initial screening and referrals as needed. • Create and communicate a monthly reception schedule. • Oversee the reception area and work with EBCLC’s Office Manager to resolve any reception area facility or maintenance issues, including ensuring the efficient and effective functioning of the phone system. • Work with the legal practice areas to clarify & improve initial intake procedures and to ensure clients are provided with effective and up-to-date referrals. • Coordinate with Contracts Manager to ensure client data needed for internal and external reporting is completed in a timely and accurate manner. • Oversee client files management, including case file closing and on- and off-site file storage. • Coordinate the process of soliciting, tabulating and circulating client satisfaction information, through surveys and other means as deemed appropriate. • Additional duties, as assigned by supervisor. Minimum Qualifications: • High school diploma or GED required. College degree strongly preferred. • Demonstrated client-centered orientation and strong interpersonal skills, with a demonstrated passion for working with people and providing the highest quality service experience. • Demonstrated supervision experience, especially leading collaborative working teams. • Demonstrated organizational and administrative skills, with strong attention to detail and ability to prioritize. • Strong verbal and written communication skills. • Ability to work under pressure in an empathetic and professional manner. Experience with de-escalation a plus. • Ability to work effectively with a diverse range of groups, including people with physical, mental, and emotional disabilities, people in crisis, low-income people, people of color, law students, attorneys, and service providers. • Experience and familiarity with standard office software, including Microsoft Office. Database experience desirable. • Bilingual Spanish/English skills, spoken and written, strongly preferred. Salary: Non-profit salary commensurate with experience; generous benefits package included. Application Procedures: Mail, fax, or email the following application materials to EBCLC Hiring Committee, East Bay Community Law Center, 2921 Adeline Street, Berkeley, CA 94703; fax: (510) 548-2566; jobs@ebclc.org: (1) Brief cover letter (2) Resume (3) Three references Deadline for receipt of applications is Sunday, June 3, 2012. EBCLC is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, religion, age, ethnic background, sex, disability, or sexual orientation. People of color, women, sexual minorities, and people with disabilities are strongly encouraged to apply.